Refund & Return Policy

1. Eligibility for Returns

• Returns are accepted within 3 days of delivery.

• Items must be:

  • Unused, unwashed, and in original condition

  • With all tags and packaging intact 

• Returns will not be accepted for:

  • Items purchased on clearance or sale (unless defective)

  • Customized or altered kurtis

2. Refund Policy

• Once we receive and inspect your return, we will notify you of the approval status.

• If approved:

  • Refunds will be processed to your original payment method within 5–7 business days

• Shipping charges (if any) are non-refundable

3. Exchange Policy

• Exchanges are allowed for:

  • Size issues

  • Defective or damaged products

• Subject to product availability

• If the desired size/product is unavailable, a refund will be issued instead

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery

• Provide clear photos of the issue

• We will arrange a replacement or full refund at no extra cost

5. Return Process

To initiate a return:

1. Email us at [your email address] with your order details

2. Our team will guide you through the return steps

3. Ship the product back using a reliable courier (or we may arrange pickup if available)

6. Return Shipping

• Customers may be responsible for return shipping charges unless the item is defective or incorrect

• We recommend using a trackable shipping method

7. Cancellations

• Orders can be cancelled within 12 hours of placing the order

• Once shipped, orders cannot be cancelled
  
  For any questions about shipping/ Refund,

• email us at: guhanfestivcollections.india@gmail.com